Harm:

Echo Chamber

Definition: The unconscious tendency for people to surround themselves with media that align with their existing views.
Legal Status:
Rarely criminalized
Platform ToS:
Allowed by Policy
Victim Visibility:
Unaware
Classification:
Contextually Sensitive
TSPA Abuse Type:
None

What is an Echo Chamber?

While Filter Bubbles largely emerge due to algorithmic curation, Echo Chambers arise from the social tendency that people tend to seek out and engage with viewpoints that confirm their pre-existing beliefs and biases. This occurs not just on digital platforms but also in physical spaces - people sort themselves into clubs, religious institutions, and friend groups according to their shared preferences.

The formation of echo chambers is driven by confirmation bias, the human inclination to favor information that aligns with one's existing views and to discount information that doesn't. Digital platforms can inadvertently enable this behavior by encouraging users to selectively follow, friend, or interact with people or sources that share their perspectives, and avoid those that challenge them. Over time, users build a self-curated information space that largely echoes their own beliefs back to them, which reinforces their existing ideologies.

Is internet design responsible for Echo Chambers?

The internet doesn't fundamentally change the element of human nature by which Echo Chambers are made and ossify. Online communities, like those in the real world, will tend to draw together like-minded folks, and by enabling folks' self-sorting, platforms are only extending a challenge of the physical world into a digital space, albeit one that we spend increasing volumes of time in.

One caveat: Platforms enable the formation of communities that might otherwise be too infrequent or taboo in the population to allow associations through proximity to generate community. Robust queer communities were hallmarks of the early internet precisely because the network enabled connections at a distance for folks that were unable to form analogous connections in real life. The internet enabled queer folks to overcome their demographic infrequency, and pervasive (at the time) taboos to "find their people".

Since the phenomenon of Echo Chambers is ultimately a function of common psychology, and is clearly not unique to platforms, many platforms take no active steps to tackle this problem.

Can better design help?

Though digital platforms don't play the major part in creating echo chambers, their design can make the problem dramatically better or worse. Interventions that intentionally break down the narrowness of groups have the capacity to break down echo chambers. For example: platforms could have shared (global) home pages, intentional diversity in friend recommendations, or intentionally introduce authoritative information into content feeds. Any of these strategies, though they might seem like small steps, would play a role in reducing the pull of Echo Chambers.

What features facilitate Echo Chamber?

Echo-chambers are reinforced by algorithms that guess what a user wants to see/engage with.
Recommendation
A platform proactively inserting content into a user's view.
Users will tend to subscribe to content that aligns with their pre-existing beliefs.
Subscriptions
Allows a user to receive by request another channel's novel content.
When search results are tuned to fit the biases and expectations of a user's profile (or their query) they can reinforce Echo Chambers.
Search
Locating and ranking content to be responsive to a user's query.

How can platform design prevent Echo Chamber?

Read Before Re-share
Prevent gutteral reshares by adding a waiting period estimated by the length of content.
Read before Comment
Require users to read the primary content before they leave comments.
Auto-Generated Content Quiz
Encourage users to dig deeper than headlines by validating their knowledge of the subject.
Is something missing, or could it be better?
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