To minimize the impact of harms like Trolling Online Shaming Filter Bubbles, change the design of Comments.
Intervention:

Comment Ordering

Definition: Set the tone for the conversation by choosing the order in which voices are heard.
Kind of Intervention:
Ordering
Reversible:
Easily Tested + Abandoned
Suitability:
General
Technical Difficulty:
Challenging

While no form of comment ordering is "right", each form will optimize for certain behaviors, and against others. Platforms that are trying to build for a specific use case, or engender particular user norms, are well served by considering which methodology best suits their goals.

  1. Likes Descending encourages response to the primary content over discussion within the comments. It will encourage dunking, but make for some entertaining content.
  2. Chronological encourages users to post their reactions quickly, and allows the fastest voices to have an outsized impact, both on the perception of the original content, but also on the tenor of the contents that follow.
  3. Reverse Chronological highlights newer perspectives and ideas, rotating them in as new ones occur. This would encourage people to post multiple times, and minimize the attention any one comment or commenter could get.
  4. Number of Sub-comments in a nested comment system can be a way of gauging where the discourse (good and bad) is at. This prioritizes discussion, but also encourages outrage bait.
  5. Randomized would be another way of doing comments that seems to be highly neutral. However, users might be encouraged in this model to post more often, so as to have a higher probability of being toward the top of a comment section.
  6. Least Controversial While Positive is possible in capture signals of positive and negative sentiment (when reaction is split, that's controversy). This is the option I've heard proposed that I like the most, but even it has flaws.
  7. Offering users choice over comment ordering algorithms could add another layer on top of this issue.

These are just a few ideas - there are a thousand other ways that comments could be implemented, and each carries with it these kind of tradeoffs. In software design there aren't right or wrong answers, just a lot of ways to trade off between competing aims.

Is something missing, or could it be better?
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